Tuesday, 02 April 2013 Written by Catherine DeVrye
A 'bad' day at home is better than a good day in Timbuktu. How do I know? Because I've trekked to Timbuktu, walked the Sahara, drifted in a dugout canoe, and sat atop a spitting camel in 35 degree heat... all in the quest for adventure and new material for conference presentations on service, change and resilience, unique insights to our modern world on the ancient road to Timbuktu.
Friday, 08 June 2012 Written by Catherine DeVrye
Yet, how often do some staff see customers as interruptions to their day? Or slip into the trap of thinking customer service is just a few insincere smiles? Or, worse still, think serving another human being is beneath our dignity?
Friday, 27 April 2012 Written by Catherine DeVrye
As adults, we've been on our chosen path for some time now and have met with inevitable obstacles along the way, which even a genius couldn't have foreseen when we were born.
Most of us weren't born geniuses but from childhood, were tested for our IQ. We may have been accepted into Mensa or disappointed at the results. Some may debate the socioeconomic validly of such tests and others point with glee to those so-called clever individuals who seem to have led tragic lives. Nevertheless, our Intelligence Quotient, better known simply as our IQ, became a recognised measure of brain-power but not necessarily of success.
Friday, 13 April 2012 Written by Catherine DeVrye
Remember when your parents used to say: "Money doesn’t grow on trees"? We'd roll our eyes skyward but do you ever catch yourself saying the same to your children?
Friday, 30 March 2012 Written by Catherine DeVrye
So said Napoleon Bonaparte before his death in 1821. Nearly two centuries later, we need hope more than ever in our organisations and our personal lives.
Friday, 16 March 2012 Written by Catherine DeVrye
With rapid change in today’s world, too many people look back on the ‘good old days’, recalling less complicated times. Reminiscing can certainly be pleasant, but it’s futile to long for a return to the past, rather than look to the future.
Friday, 02 March 2012 Written by Catherine DeVrye
What can you to help your customers in these uncertain economic times, even if it doesn’t result in immediate payback to you?
Thursday, 16 February 2012 Written by Catherine DeVrye
Like the planet, itself, work environments always change. Sometimes, change is dramatic in the form of mass redundancies or financial woe, which see tremors of fear sweep through an organisation, as if impacted by a tsunami. More often, it’s the ripple-like impact of more minor change that ebbs and flows, when employees feel needlessly threatened and dis-empowered.
"A very easy process. Good lead-in service and excellent follow-up."
City of Greater Bendigo
Subscribe to our newsletter