Rod McColl is a services marketing authority who provides cutting-edge marketing information from around the world. He is the director of a market research firm that specialises in service quality measurement and also the senior lecturer in marketing at a leading tertiary institution. An undisputed leader in his field, he specialises in the areas of services marketing, service quality research and marketing strategy development and is the co-author of 'Marketing Australia' and 'Services Marketing in Australia'. Rod's work is relevant to a broad range of industries where service delivery is critical. Rod has spoken extensively both nationally and internationally, including leading Executive Service Quality Study Tours across the USA.
Rod McColl travels from Victoria Australia
- Customer Service
- Satisfaction Measurement
- Service Marketing
- Service Quality
- Service Recovery
"Excellent. Saxton went out their way to match my audience to a high quality speaker. Communication was frequent, professional and showed patience. A huge range of speakers and a willingness to negotiate realistically within a tight budget. It was a pleasure consulting with both Nancy Tombazos and Chantelle DeBattista. Thank you."
Manjimup Senior High School
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"Once a government is committed to the principle of silencing the voice of opposition, it has only one way to go, and that is down the path of increasingly repressive measures, until it becomes a source of terror to all its citizens and creates a country where everyone lives in fear."
Harry S. Truman