Steve
Simpson

Client Comments

Client Comments

• I knew, when I read the conference brief that Steve would be brilliant and I wasn't disappointed! The room was packed and he delivered an enthusiastic, funny and informative presentation. I've already talked to a company about their UGRs and they've found lots which hold them back. Excellent!
  Wales Quality Centre
• Congratulations and thanks for an excellent presentation. I have attended many Customer Service type conferences - your presentation gave the subject plenty of humour, passion, experiences, knowledge and "The Journey Ahead". You kept your audience focused and engaged for the entire presentation. Very few speakers have those talents. I look forward to your next Conference.
  Boral Plasterboard
• I was really impressed by your ability to command the audience's attention with humour as well as a profound knowledge of your subject. The concept of unwritten ground rules came alive with your examples and will remain as a key ingredient in all my work on company cultures.
  Service Excellence Study Tours
• I have been exposed to a large number of speakers on a wide range of customer service/management topics. Steve Simpson is a motivating, energetic, knowledgeable speaker who provided a very different slant on the usual topics with his UGR concept. I thoroughly enjoyed his presentation and have begun to focus on instilling positive UGRs with my team. Thanks Steve for an opportunity to re-energise and refresh my own approach.
  Ansell
• You've renewed my enthusiasm and I can't wait to get back to implement many of the suggestions made at the seminar. You have a unique speaking style, which I thoroughly enjoyed. You involve the audience and made us believe anything is possible and that we can each make a huge difference in our own way. You're clearly passionate about your subject and your enjoyment is palpable. Thanks for sharing that with us.
  Latrobe City Council
• At this year's HDI Conference in Las Vegas, I had the opportunity to attend Steve Simpson's workshop on "Unwritten Ground Rules." His presentation was a highlight of the conference. Steve's sense of humour, credibility, and subject matter gave me pages of notes to use in my own consulting and training. I would recommend Steve to anyone who needs to better understand the complicated, vital, and often-misunderstood world of corporate culture.
  Kuni BMW-Cadillac-Saab
• I had the great pleasure of attending one of Steve's presentations last week at the European Customer Management Conference in London - I am so pleased that I chose his session. The UGRs concept has given me the key I have been searching for....the concept is simple, practical and engaging/humorous - it will certainly support me in driving the behavioural changes we seek. Steve was inspirational and of course the content of his talk was extremely thought provoking.... Thank you so much Steve you are certainly on my wave length...
  Halifax Bank of Scotland
• What an inspiration! I am already preparing a presentation for my Management Team to introduce them to some of your ideas with serious revolution in mind. Your seminar yesterday was insightful, well researched and very relevant in content. I applaud your enthusiastic presentation and thoughtful construction of ideas which expressed your genuine belief in what I view as an enlightened approach to the cultures of organisations and their effects on customer service. In studying psychology and organisational development for over 6 years and with management experience in several industries, I have been exposed to many theories and methods of approaching this topic and some I have applied enthusiastically but with mixed results.
  I have a library of idealistic theories and systems that are either too costly or complicated to apply. I believe you have developed a realistic, effective and practical approach that has me truly believing we can do it and make a difference!
  Draeger Safety Pacific Pty Ltd
• Steve would have to be one of the most energetic and motivational speakers I have encountered. Not only is his subject matter relevant, delightfully insightful, incredibly well researched and fresh, his delivery is second to none. I can't wait to start working on our own UGRs. Thanks Steve.
  TOLL IPEC
• We found Steve very professional. He was happy to talk through the presentation in details with the client prior to the conference to discuss options and make changes where required.
  Ci Events
• The workshop went extremely well. We had small numbers as it was an optional extra however those that attended and the committee were extremely pleased with the session. Steve was very easy to deal with both in pre planning and on site. A professional in every way.
  Waldron Smith Management

Topics

Speaker Topics

• Cracking the Corporate Culture Code -
• Discretionary Service
• Revolutionising Service from the Inside Out
• Seven Tools to Get Inside the Customer's Mind
• Unwritten Ground Rules