Susan Heron is the current Managing Director of ADP Australia & New Zealand, the local subsidiary of the ADP group, one of the world's largest providers of business outsourcing, with over $10 billion in revenues and more than 600,000 clients. From 2004 to October 2012 she was the CEO of the Australian Institute of Management VT and Idria Pty Ltd, bringing to the role a diverse range of skill sets and experiences linked to her past achievements as a senior banking executive, shipbroker and radiographer. Prior to joining AIM, Susan held various senior corporate management positions including Chief Operating Officer and Head of Corporate Strategy, ANZ Institutional Banking; Executive Director and Head of Banking (Melbourne), Rothschild Australia; and Chief Manager at Westpac responsible for one of Institutional Bank Victoria's largest teams as well as responsibility for Institutional Bank Perth. Susan's executive experience is complimented by a wide range of Board appointments during her career including NM Rothschild & Sons (Australia); Museum Victoria; Malthouse Theatre; Country Fire Authority; Southern Health Care Network; and Water EcoScience Limited.
The daughter of a former Catholic lay Brother, Susan commenced her career as a radiographer and then completed a Bachelor of Economics Degree to assist her transition into the business world. Susan's first business role was in maritime trade where she became Australia's first female shipbroker and was also the first woman in Australia to qualify as an Associate of the Institute of Chartered Shipbrokers (London). She then made a very successful move into banking and held a variety of senior executive roles in this sector (roles listed above). When Susan took over as CEO of AIM VT in 2004 the organisation was in severe financial difficulties having recorded an annual profit of just $5,500. The company, which was established in Melbourne in 1941is now making strong profits. It is using these profits to make significant investments in new learning technologies as seen with the acquisition and re-launch of a world leader in behaviour based simulation training - Idria Pty Ltd.
"Excellent communication and support. We renegotiated the performances and costs twice and were treated with professionalism, courtesy and respect every time."
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