Six decades in this industry gives you a fair idea of what a good client relationship looks like. What it doesn't give you is proof, on its own, that you're still delivering one today. So each year, we ask.
Over the past three financial years Saxton has held an average Net Promoter Score of 74.2, built on more than 1,300 client responses. Anything above 70 is considered world-class by international NPS benchmarks, and Saxton has sat inside that range for three consecutive years, not just one strong quarter.
I've used Saxton's services for the past five years, and they have always been incredibly professional, reliable, and easy to work with. Kennards
A Stable Result, Not a Lucky Year
The Promoter to Detractor mix has barely moved across three years: 77 to 78% Promoters, only 3 to 4% Detractors, every year without exception. That kind of consistency across changing events, industries, and Speaker rosters says more than a single high score ever could.
FY24-25 was the strongest year at 75.3, and FY25-26 has eased slightly to 73.2. Both sit comfortably inside world-class range, and the movement traces mostly to the Passive band rather than any rise in Detractors, which points to a shift in satisfaction levels rather than a service issue.
What This Looks Like in Practice
Behind every one of those responses is a client who trusted Saxton with something that mattered to them: a conference, a milestone event, a room full of people they needed to get right.
"We recently engaged Saxton to arrange a guest speaker for our team, and the entire experience exceeded our expectations."
That kind of result is what keeps clients coming back long after the first booking.
"Saxton is a highly professional organisation with an extensive and diverse range of guest speakers. Their service is exceptional, with excellent communication and follow-up throughout the entire process, ensuring a seamless and positive experience from start to finish."
These are not outliers. They are what a 73 to 75 NPS looks like when you read past the number.
If you want that same experience for your next event, book a Speaker with the Saxton team.
