Andrew Staniforth, as the creator of Life in Flight Training (LIFT), has spent almost 30 years working in aircraft cabins and observing the best and worst humanity has to offer.
As Andrew puts it: "I can't think of any other job where your customers, management team, staff, service, product, office and destination all change 3 or 4 times a day … and that’s if and when everything goes to plan! In my world I travel at 900 km/h. If a problem with a customer or staff member arises, or if an unexpected event occurs, I have minutes, not hours, to help solve it."
This unique perspective provided him with the opportunity to hone his skills in the fields of conflict resolution, leadership, team dynamics, customer service and attitude.
Andrew’s LIFT Talks are fast paced and enthralling keynote style presentations that run for 60 minutes and are packed with captivating stories, insights and observations into human behaviour. He is a compelling keynote speaker whose experience, dry sense of humour and common sense approach energises his audience. In fact, LIFT Talks has been referred to as ‘Entertaining Training’ because it’s so much fun you won’t even realise you’re learning!
Time to board…This is one flight you’ll be glad you took!
• How to influence people
• How to bring out the best in people
• The difference between leaders & managers
• How your actions define your leadership
• How to remain positive in the face of negativity
Attitude at Altitude
Attitude at Altitude
• How attitudes affect outcomes
• How to affect attitudes
• The attitudes of successful people
• How to defuse conflict situations
Fight or Flight
Fight or Flight
• How to help people focus on solutions instead of problems
• How to recognise potential conflict before it escalates
• How to remain calm in conflict situations
• Why people are more important than product
• How to provide exceptional service without burning out
• How to use product and service failures to your advantage
• How to turn a detractor into an advocate
- Mastering Leadership
- Change Management
Comments from attendees include... I found Andrew's talk to be relevant, insightful, inspiring, not to mention funny and witty. He quickly felt very much a part of the team, which was imp ... keep readingressive considering everyone, only had only met him for the first time that same morning. Watching my wife pore over his book in fits of laughter last night only highlighted the wealth of life experience he has lived, and his skill at delivering these experiences as inspiring anecdotes for the benefit of others. Andrew had us hooked right from the start. His stories were inspiring, however conveyed in a way that I could make use of the examples in my world. I don't think there would be one person that would not benefit from Andrew's experience and stories. It is a real credit to him and we felt very privileged to have him attend! I am nearly finished his book and there's only one word to describe it: inspiring! I was very impressed with Andrew. Everything was so relevant to us in so many ways. He was the right ingredient for our group. It was so refreshing to see someone stand up there and talk honestly, naturally and with a passion for what he does. Andrew was a great speaker - very engaging, and very interesting to listen to. I think that I could relate to every one of his stories, and could think of a similar situation with a colleague or client for each one! Attitude is all-important in this industry, and it was great to be reminded of that in such a humorous way. Andrew was great. I like his sense of humour and the way that he narrated his experiences. LIFT Keynote at the Travel with Kidz National ConferenceView more