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Customer service excellence.


Effectively managing customer relationships has long been recognised as the lifeblood of successful organisations. Belinda Yabsley has built an unsurpassed reputation for innovation in this art.

Belinda's experience draws greatly upon the automotive industry, where she became the youngest Branch Manager of a Mercedes-Benz owned dealership in Australia, and the first female to hold this role. Belinda used her ingenuity and creativity to develop the world’s first Mercedes-Benz Airport Express in Sydney, a unique concept resulting in previously unheard of levels of customer satisfaction and peak sales levels.

Her reputation as a manager, coach and speaker has raised her profile further. Often referred to as 'Miss Mercedes', her sales prowess and customer service excellence are renowned throughout both the business world and the media. In fact, she has transformed businesses, increasing repeat customers by emphasising trust, empathy and patience, the cornerstones of her approach. She has won numerous awards, including Woman of the Year by Sydney Business Bureau in 2005.

Belinda's passion and expertise mean that her training and team building sessions, as well as conference addresses, are well-remembered occasions which are catalysts to organisational growth and change. She fosters creative and empowered audiences, across occasions and industries.

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