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Catriona
Wallace

Ethics, Artificial Intelligence & Human Rights

Profile

Dr Catriona Wallace is the Founder and CEO of Artificial Intelligence FinTech and ASX Listed company (ASX:FGO) Flamingo Ai, provider of Cognitive Virtual Assistant and Knowledge Management technologies. Flamingo Ai is the second only woman led (CEO & Chair) business to list on the Australian Stock Exchange.

Previous experience

Recognition: Based in NYC and Sydney, Dr Catriona Wallace has been recognised by the Australian Financial Review as the Most Influential Woman in Business & Entrepreneurship (2018), and as the FinTech Leader and Overall Excellence in Finance award by Women in Finance (2018). Catriona is one of the world’s most cited experts on the Future of Customer Experience, Artificial Intelligence and Bot Strategy.

Education: Catriona has a PhD in Organizational Behavior: Human Technology Interaction and is a well published author and commentator.

Awards: Catriona is a highly recognized business person having recently been awarded Advance Australia’s highest award in Technology & Innovation for Australian’s working abroad. Catriona has been inducted into the Australian Business Woman’s Hall of Fame, has won Telstra Business Awards, and is Alumni of the Springboard Enterprises Women Entrepreneur’s and EY Entrepreneur of the Year programs. Catriona was awarded a prestigious Pearcey Foundation award for tech entrepreneurs. She was recently named among the Top 9 Female Entrepreneurs by the Sydney Morning Herald and Top 30 Women redefining business by Womens’ Agenda.

Catriona is also a philanthropist, human rights activist and mother of five.

Media
Expertise
Talking Points

Human + Machine: The Rise of A.I.

AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI including:

- Machine Learning
- Computer Vision
- Conversational Platforms
- Autonomous Machines
- Data Science and Analytics

Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.

Key takeaways include:

- Definitions of AI
- Market size and forces
- How to determine best Use Cases
- AI planning and getting started

AI Strategy: Centers of Excellence, Human Rights & Ethics

We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.

Key takeaways include:

- State of the market - AI & Machine Learning
- AI Strategy planning & Roadmap development
- Developing AI Centres of Excellence
- Developing Human Right & Ethics frameworks

Women in Leadership - Start Up & STEM

Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.

Key take aways include how to be:

- A woman of power and an authentic leader
- A Good Man, supportive of women
- An Un-MotherComfortable in the Long Hall of Mirrors
- Dealing with life when everything is on fire - all the time.

The Future of Customer Experience: AI powered digital augmenting humans - will customer experience be supercharged?

The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+ machine.

Key takeaways:

- What customers actually want
- Customer experience strategy
- Human + machine customer experience jobs
- Customer experience technologies
- Omni channel management
Topics

Business

  • Mastering Leadership
  • Entrepreneurship & Entrepreneurs
  • Future of Work
  • Customer Service

Innovation

  • Science & Technology
  • Future Cities
  • Data Science
  • Artificial Intelligence

Politics & Advocacy

  • Human Rights
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