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Ethics, Artificial Intelligence & Human Rights


Dr Catriona Wallace is an entrepreneur in the Artificial Intelligence and Machine Learning fields. Catriona also has a reputation globally as a leading writer, speaker and advisor on Responsible Technology, Ethics and the Future of Work. Dr Wallace is the CEO of Ethical AI Advisory consulting practice and she is the Founder of Flamingo AI, a Machine-Learning company with headquarters in New York and Sydney.

Current Work:

Having been inducted into the Royal Institution of Australia in 2019, recognising her excellence in scientific achievement and commitment to science in Australia, Dr Catriona Wallace is one of the world’s most-cited experts on Artificial Intelligence, Digital Transformation, Ethics in technology and Women in Leadership. Dr Wallace has established herself as the innovative go-to expert for organizations looking to digital transformation and optimizing operations with a focus on customer and employee experience. As a result, she's the most natural authority to consult with when looking at ways to introduce emerging technologies into business.

With a dedicated passion for encouraging more women to pursue careers in STEM, Catriona is leading by example. She has an Adjunct Professor with a PhD in Organizational Behavior and is a published author and analyst. Catriona’s links with business schools around the world allow her to share international practice and case studies, and as such brings a strong evidence-based approach to her speaking topics.
Catriona is also a human rights activist, environmentalist and mother of five.

Previous Experience:

In 2014, Catriona founded artificial intelligence FinTech Flamingo AI, a company working at the cutting edge of AI technology to provide Machine Learning based Subject Matter Experts for enterprises in the US and Australia. Flamingo AI was the second only female-led (CEO & Chair) business ever to list on the Australian Stock Exchange. Catriona then went on to establish one of the world’s first consultancies, Ethical AI Advisory, purely focused on developing Ethical AI frameworks and capabilities for organisations concerned with the potential risks that AI may pose.

Dr Wallace has a long list of accolades that has seen her recognised as one of the most influential women in business & entrepreneurship. She has achieved significant awards in technology, innovation and financial services. In large part, this success comes directly as a result of her ability to analyze business strategy, data and to identify where technology can augment humans and automate processes.

Talking Points

Human + Machine: The Rise of A.I.

AI is now the fastest growing technology sector globally, expanding in investment 12-fold over the next 5 years. AI is one of the top three strategies for the world’s leading companies and is expected to replace 2 millions jobs in the next two years. It’s time for all organisations to plan how they will address this transformational force. In this presentation Dr Catriona Wallace will define and discuss AI, Machine Learning and types of AI including:

- Machine Learning
- Computer Vision
- Conversational Platforms
- Autonomous Machines
- Data Science and Analytics

Also presented will be the current state of the market, investment, best Use Cases and how organisations should be thinking and planning for this tsunami of change that is coming.

Key takeaways include:

- Definitions of AI
- Market size and forces
- How to determine best Use Cases
- AI planning and getting started

AI Strategy: Centers of Excellence, Human Rights & Ethics

We are at an unprecedented time in history, with AI predicted to replace 40% of jobs in Retail, Tourism, Hospitality, Banking, Insurance and Finance by 2026. How do organisations prepare for this transformation and implement AI for good? Dr Wallace will presents the state of the market for AI & Machine Learning and shares how organisations should think about setting up AI Centres of Excellence including Human Rights and Ethics frameworks.

Key takeaways include:

- State of the market - AI & Machine Learning
- AI Strategy planning & Roadmap development
- Developing AI Centres of Excellence
- Developing Human Right & Ethics frameworks

Women in Leadership - Start Up & STEM

Dr Catriona Wallace shares her story of being a leader of an Artificial Intelligence company in the US and Australia, being in Financial Services, seeking investment funding in a predominately male market and being one of the few women leading a Listed technology company whilst raising 5 children. Catriona, using humour and real-life examples, will share her experiences and unconventional ways of navigating difficult environments in order to be successful.

Key take aways include how to be:

- A woman of power and an authentic leader
- A Good Man, supportive of women
- An Un-MotherComfortable in the Long Hall of Mirrors
- Dealing with life when everything is on fire - all the time.

The Future of Customer Experience: AI powered digital augmenting humans - will customer experience be supercharged?

The future of customer experience will be defined by the augmentation of customer service employees with AI powered digital technologies. By 2021 30% of all customer interactions will be conducted by automated machines and technology giants such as Amazon and Google are entering the enterprise customer experience field. This presentation will outline the state of the market with regard to customer experience and detail how to plan a customer experience strategy that is human+digital+ machine.

Key takeaways:

- What customers actually want
- Customer experience strategy
- Human + machine customer experience jobs
- Customer experience technologies
- Omni channel management

The Augmented Age of Education

Artificial Intelligence is set to replace 40% of entry level jobs and 50% of customer interactions in the next 5 years. And the time of Singularity, where the machines are smarter than humans, is less than 20 years away. How will we humans navigate this 4th Industrial Revolution? What will the Future of Work look like and how should we be educated in order to be prepared? Dr Wallace will present a highly accessible, insight driven presentation on Artificial Intelligence, Education and the Future of Work and how this may play out by 2025. Key insights and lessons will be shared on how to re-imagine Education.

Emerging Technologies set to Transform Education

Emerging technologies are set to be one of the top 3 factors, alongside Climate Change and Nuclear War, that will fundamentally change humanity including how we learn and how we are educated. Dr Wallace presents an intriguing discussion on the core technologies that will disrupt the Education sector and augment and amplify learning processes. Catriona will also examine what might go well and what could go badly. Dr Wallace will discuss practical actions that educators and students should consider to be future ready.

The Heroine’s Journey - They should have taught us this!

There is enormous pressure on society today to genuinely demonstrate strategies of diversity and inclusion. However, the numbers show that we are moving very slowly towards any type of equity with women holding only: 14% of Chair roles, 26% of Directorships, 17% of CEOs and 30% of Management. During their 30s and 40s women leave the workforce in droves. But why? Is it the pay gap, education levels or having children? Maybe. But what if the reasons that women do not progress as expected is that there is something else at play. By examining the Heroine’s Journey we see that women often progress through 8 stages before they can truly stand in their power: separation from the feminine, identification with the masculine, the illusion of success, emotional/spiritual aridity, descent to the Goddess, yearning for the feminine, healing of the feminine self and integration of self. This keynote discusses the Heroine’s Journey and provides incredible insights into the stations that women often go through before being their truly empowered self. This indeed should be part of both women and men’s education as they are starting out on learning and career.

Hope - Where Did it go and How do We get it Back?

With numerous world-threatening events taking place - ranging from tensions between the superpowers to climate change, emerging technologies, viruses and an epidemic of mental health issues, it is sometimes hard to have hope. Particularly for young people.

So, what happened to hope and how do we get it back?

Dr Catriona Wallace, an expert and speaker on Artificial Intelligence and Leadership, was recently involved in the bushfires that struck Australia - her family losing their farm and having another property effected. Dr Wallace describes her experiences as ‘apocalyptic’, like the time just before the world ends, when hope is lost.

As a result of this, Catriona investigated what an apocalypse is and learned that its true meaning is ‘the unveiling of a new time - a revelation that could not be known before’.
We are at that time.

And one of the core principles of an emerging new time is the resurgence of hope. Hope being the expectation of positive outcomes and the cherishing of a desire for the future.
From educators to business leaders, we all have a responsibility to inspire and instil hope both now and for future generations.

This keynote will talk about what hope is, why people have struggled to hold on to it, what they can do to restore hope and feel they genuinely have power to make a difference.

Key thesis:
Through traumatic times hope can be restored.

Key Takeaways:
- Defining hope, what it is and why it was lost
- How trauma can spur a new type of hope
- What actions (young) people can take to restore hope
- What actions leaders can take to restore hope

Crisis Leadership - A Sustainability Topic

Summer 2019 saw the world’s attention turn to the devastating bushfires that deeply impacted Australia. 46 million acres were burned. 20 times larger than the Amazon fires.
It was an emergency. A national crisis.
Much commentary focused on leadership from politicians, responders, communities, businesses, agencies and individuals. So, what is Crisis Leadership and how is it done well?

With first-hand experience of the fires destroying two family properties, Dr Catriona Wallace presents on the emerging topic of Crisis Leadership - the ability to direct and effectively reduce the duration and impact of extreme situations. Crisis Leadership focuses on multi-level strategy with multi-level contingencies, multi-mode communications, clarity of vision, explicit and actioned values, effective logistics and building empathy and caring relationships. This is done through leading decisively, continuously framing the crisis, ensuring diversity in teams and decision making, actively communicating, logistical excellence, being ready for the unexpected and drive actionable intelligence.

What happens and who leads before, during and after a crisis? Lessons from the Australian Bushfire Crisis are discussed and analysed with a model for effective Crisis Leadership presented.

Key takeaways:

- Identifying a crisis
- Effective leadership attributes during crisis
- Leadership team constructs, behaviours, skills and attitudes
- Leading out of the crisis
- A model for Crisis Leadership

Relevant to:

- Boards
- CEOs
- Leadership teams
- Executive teams
- Community leadership
- All sectors
A highlight of the afternoon. We were all inspired by Catriona's wisdom on so many issues. Australia needs hundreds more inspirational leaders like Catriona for our future. Australian Mathematical Sciences Institute

Catriona is the real deal in innovation and business today. She provides invaluable insights and brings her real-life experience and intelligence to the discussion.

Australian Financial Review

One of the best presentations that I have seen. Dr Wallace used audience participation and her own personal story as a woman to highlight the challenges and opportunities in the tech industry. We would certainly ask Dr Wallace to present again at any of our future events to students and alumni.

AGSM UNSW Business School

Catriona has made a valuable contribution to CUA as both as a partner and as an educational speaker.

CUA Health

Catriona Wallace provided a memorable experience for our first AI Masterclass at Upward Hartford. Dr. Wallace engaged the audience from start to finish, encouraging active participation throughout the session and inspiring direct collaboration among participants. The content was informative & accessible for all levels of industry knowledge and experience, which is especially important for a hub such as ours that attracts tech experts, students & entrepreneurs across industries. We so look forward to welcoming Catriona back for future sessions!

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