Video
Talking Points
Leadership and Culture
Business leaders in today's world are in truly in unprecedented times. The challenges are continually changing, the goal posts are moving, and the pressure has never been higher. Reducing your bottom line costs, increasing your top line growth, and managing risk in a world where anything can go viral in seconds, both the good and bad. This is just the start, the list goes on and on.Leadership and Culture
Leaders have to be more informed than ever, and must have robust, trusted teams supporting them across their business, at every level. Creating a culture that is innovative, and energetic, whilst being able to acquire the best talent in the market are just a few of the items on any CEO's checklist.
Leadership teams are also realising the immediate need to be transparent and open to their employees and supporters, and to lead from the front by example.
Topics Chris will cover in this area include:
• Why business leaders need to behave, act and think like entrepreneurs
• Innovation is a culture - how to create an environment that brings this out
• How does Human Resources need to evolve to enable business success
• What does winning the war on talent look like and where do you start
Customers and Experience
Customer Experience (CX) is a topic that is gaining momentum as each day goes by. Customers have higher expectations than they've ever had. They are also more informed than ever before. Your customers have access to a world of reviews, data, stories, pricing, and your competitors, all from a small device in their pocket. Customers and Experience
Customers are demanding immersive experiences. Those businesses who provide it, are growing at a rate of knots, and are seeing their businesses expand around the world. Those who are not, are at best treading water, and at worst shrinking backwards.
Your current customers have choice, and they know it. They're already sizing up your competition and looking for alternatives. Your future customers are coming through high school and university now, and they see the world through very different eyes.
Topics Chris will cover in this area include:
• Why creating an 'Online and Offline' experience is the new normal
• What does the future customer look like, and how do you engage them
• How do Retail 'bricks and mortar' stores survive in a world of online?
• Why creating incredible experiences is now imperative just to survive
Digital and Technology
The world of digital is about breaking down borders and time, and allowing people to connect wherever they are, and whatever they are doing. This is a digital revolution that we are in, and its enabled by people and by technology.Digital and Technology
The power of networks have allowed us to innovate faster than ever before in history, and we are in an era where digital is now our new normal.
Digital touches and impacts on every part of your business internally, and externally. Employees are demanding access to systems on the go, anywhere, and at any time. They also want things to just work, and be easy.
Your customers expect to be able to reach you, anywhere at any time, and on any channel. They want to be heard, they want you to respond, and you’d better respond quickly.
Topics Chris will cover in this area include:
• How to succeed in a volatile world where the goal posts keep on moving
• What are the key ingredients in creating an engaging digital strategy
• What role does technology leadership and strategy have in your organisation
• Why keeping up with the pace of change is crucial for your future
Data and Analytics
Data is coming at us from every single angle. Intact there's so much of it, we are struggling to cope with even storing it, let alone even making sense of it. There's more than 2.4 billion people connected to the internet right now, and by the year 2020, the whole world will be connected.Data and Analytics
So many businesses have been harvesting phenomenal amounts of data in their storage systems for years and years, and are not doing much with it. Many other businesses are also simply letting the opportunities of collecting data from non traditional sources just by pass them.
Business leaders and decision makers need insights and data to make effective, economical and rational decisions. If you are able to make an informed and balanced decision quickly, then you are already setting yourself up for the best chance of success.
Topics Chris will cover in this area include:
• The immense power of analytics and why it will support your customer strategy
• How multisource data will enable your business to succeed like never before
• How realtime dashboards and on demand analytics is the new normal
• How predictive analytics with decision algorithms will unlock your business
Disruption and Change
There is unanimous agreement that the consumerisation of the cloud has enabled disruption, and we are only half way there. The digital economy has opened up businesses of all shapes and sizes to both be disrupted, and be disruptors. Disruption and Change
There is no industry left unaffected by disruption, the only question is how much is yours facing, and what are you doing about it?
So many functions within traditional business have changed dramatically over the last ten years. The IT department is almost unrecognisable from what it once was, and with good reason too. It has evolved dramatically from being an overhead and a drain on your resources, to now being a business enabler and helping you grow. At least it should be.
Jobs are changing, the expectations of employees are changing almost daily, and the workforce is trying to keep up with the demands of employers.
Topics Chris will cover in this area include:
• What do the jobs of the future look like and how to prepare your business
• How can the cloud create opportunities, reduce risk and your bottom line costs
• What are the next internal business functions to be impacted by change
• Who are the big disruptors in your industry and where are they heading towards
Trends and Innovation
Everything about our world is influenced by megatrends; slow moving large, social, economic, political, environmental or technological changes that impact us everywhere. Trends and Innovation
These megatrends are influence a wide range of activities, processes and perceptions, both in government and in society, and they last for decades. These forces then drive trends around the world. The most successful, innovative and forward thinking businesses are continually plugged into these movements, and use them to support their medium to long term strategies.
Innovating in this new world is a mindset and a culture. Its about harnessing the power of the crowd, both from within the walls of your business, and from your customers. There will be jobs around the corner that don’t even exist yet, and these will require an incredibly fresh way of thinking.
How are you preparing for this new normal?
Topics Chris will cover in this area include:
• What is real innovation, and how does a well established business embrace it
• How do you harness the power of the crowd to bring new ideas on-board
• What are the emerging themes in your industry that you need to be aware of
• How to stay abreast of change, innovation and disruption, including trends
Topics
Business
- Culture
- Sales
- Mastering Leadership
- Change Management
- Marketing
- Disruption
- Future of Work
- Customer Service
Innovation
- Creativity
- Futurists
- Science & Technology
- Data Science
- Cyber Security
- Digital
I recently attended a Telstra retail conference where Chris Riddell was a keynote speaker on digital. His talk was energising, thought-provoking and very real to the world we all live in. As ... keep reading Retail business ownerView more