audio close compressed excel CS_logo_icon_solid_yellow_alt Created with Sketch. x x image insta-black menu pdf Print BTN - Shortlist Created with Sketch. Share Asset 1 word
speaker

Jaquie
Scammell

Global Authority on Service Leadership, Founder & CEO of ServiceQ

The less we see employees and customers as separate, the more our service will inspire.

Profile

Jaquie Scammell is Australia’s leading customer service expert, helping create a service mindset and elevate the ordinary moments between employee and customer.

An entertaining, popular speaker who is obsessed about serving people in a very human way and you feel her infectious energy from the stage. Her work helps organisations create the ultimate people plan to take care of their employees, through Service Habits so their employees take care of their customers.

A Thought Leader and published author of Service Mindset and Service Habits, along with being a regular blogger, Jaquie offers practical tools, resources and a set of Mindsets to help leaders transform their own behaviours and service habits to help them teach others.

Her unique teachings reveal a deep appreciation for the human side of business and through practical experiences, has built a philosophy that concentrates on the leaders of the organisations first, equipping them to spread the DNA of a service mindset throughout their teams, so that together they can serve a more conscious experience.

Expertise
Talking Points

The Future of Service is Human

Redefining customer connection in a tech-driven world.

Service Habits™: Transform Culture from the Inside Out

Embedding behavioural change that sticks.

Relational Leadership: Lead With Presence and Empathy

Unlock engagement, retention, and loyalty through conscious leadership.

The Resonant Leader

A blueprint for high-performing teams in high-pressure environments.
Media
Feedback
Jaquie lives at the intersection of strategy, people and customers, transforming engagement, cultures and bottom line results for everyone she works with. And Jaquie herself is completely congruent with her message - she loves life and business, and her energy is infectious. She's one of my favourite people, and your world will be much better for having her in it. Thought Leaders

Whilst I never doubted that the session would be a success, I can confidently say that it exceeded all expectations I had. I’ve had a number of team members approach me this morning already commenting on how good the session was and how engaging and relatable it was.

CENTREPIECE at Melbourne Park

Jaquie’s keynote was amazing. She really owns the room and captivates people. I would recommend Jaquie to organisations who want to improve their culture. We would have her speak again.

BT Financial

Jacquie was fabulous, she understood our culture and adapted to our business. Our team loved her.

Greencross Pet Wellness Company

Your keynote was incredible, and really resonated with the audience. You inspired lots of people

Ashton Media

Thanks Jaquie Scammell for the talk today at CSIRO Business Development Connect. You helped remind the high IQ staff about the importance of trust' being the centre of doing business, whether you're selling Science....or Burgers! EQ and Good Business' is about building on the human connection.

CSIRO
Let us know

and we'll send all the latest Saxton updates and news direct to your inbox
Thanks, you have been subscribed
View Shortlist