The less we see employees and customers as separate, the more our service will inspire.
Jaquie Scammell is Australia’s leading customer service expert, helping create a service mindset and elevate the ordinary moments between employee and customer.
An entertaining, popular speaker who is obsessed about serving people in a very human way and you feel her infectious energy from the stage. Her work helps organisations create the ultimate people plan to take care of their employees, through Service Habits so their employees take care of their customers.
A Thought Leader and published author of Service Mindset and Service Habits, along with being a regular blogger, Jaquie offers practical tools, resources and a set of Mindsets to help leaders transform their own behaviours and service habits to help them teach others.
Her unique teachings reveal a deep appreciation for the human side of business and through practical experiences, has built a philosophy that concentrates on the leaders of the organisations first, equipping them to spread the DNA of a service mindset throughout their teams, so that together they can serve a more conscious experience.
Talking Points
The Future of Service is Human
Redefining customer connection in a tech-driven world.
The Future of Service is Human
Service Habits™: Transform Culture from the Inside Out
Embedding behavioural change that sticks.
Service Habits™: Transform Culture from the Inside Out
Relational Leadership: Lead With Presence and Empathy
Unlock engagement, retention, and loyalty through conscious leadership.
Relational Leadership: Lead With Presence and Empathy
The Resonant Leader
A blueprint for high-performing teams in high-pressure environments.
The Resonant Leader
Video
Jaquie Scammell | Speaker Show Reel
Jaquie is a renowned Customer Relations expert helping organisations transform their customer service culture. She has helped thousands of people develop their social intelligence to be high performers in the service sector. She speaks from the heart and you can feel her infectious energy from the stage.Jaquie Scammell | Global Authority on Service Leadership, Founder & CEO of ServiceQ | Saxton Speakers
Jaquie lives at the intersection of strategy, people and customers, transforming engagement, cultures and bottom line results for everyone she works with. And Jaquie herself is completely co ... keep reading Thought Leaders
Whilst I never doubted that the session would be a success, I can confidently say that it exceeded all expectations I had. I’ve had a number of team members approach me this morning already commenting on how good the session was and how engaging and relatable it was.
Jaquie’s keynote was amazing. She really owns the room and captivates people. I would recommend Jaquie to organisations who want to improve their culture. We would have her speak again.
Jacquie was fabulous, she understood our culture and adapted to our business. Our team loved her.
Your keynote was incredible, and really resonated with the audience. You inspired lots of people
Thanks Jaquie Scammell for the talk today at CSIRO Business Development Connect. You helped remind the high IQ staff about the importance of trust' being the centre of doing business, whether you're selling Science....or Burgers! EQ and Good Business' is about building on the human connection.
