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Seeling Smith

Leading expert on HR in the social age.


Leading experts now say that the combination of market disruption and the critical skills shortage could mean LIGHTS OUT for many businesses (or managers) over the next decade. Unless you can build and retain the workforce to help you kick your goals today, tomorrow and beyond, you may become one of those businesses or managers.

Automation, digitisation and artificial intelligence are disrupting how we do what we do.

Globalisation is disrupting what we sell- and at what price we can sell it.

And the changing needs of our workforce is disrupting centuries old organisational structures and management/leadership paradigms.

To make matters worse, this upheaval is happening at the same time as one of the most dire skills shortages in our life-times.

Fortunately, you can, not only survive - but thrive - during these challenging and confusing times by understanding the new paradigms and implementing surprisingly simple and practical strategies and tools.

Kim Seeling Smith has made it her mission to help you do just that.

Current work

Kim is the CEO of Ignite Global and the author of the 2018 Employee Experience Report.

Her presentations are loaded with innovative, but practical models, frameworks and tools that you can apply immediately to build and retain the workforce you need to kick your goals today, tomorrow and beyond.

Previous experience

Judge: Kim has also judged both Australian and international HR awards on four separate occasions, is the author of Mind Reading for Managers: 5 FOCUSed Conversations for Greater Employee Engagement and Productivity and the co-author of 101 Great Ways to Enhance Your Career with Brian Tracy.

Training: Originally trained as a CPA and Management Consultant with KPMG, Kim subsequently spent 15 years working as an international recruiter - giving her a front-row seat to study why some companies are great at attracting and engaging staff, while others constantly struggle with turnover.

Success: Recent successes include:

- Invited to judge 2012, 2013 and 2014 Australian HR Awards and 2014 Middle East HR Excellence Awards in Dubai.

- Appointed as a Subject Matter Expert to advise US based, multi-national financial services firm's global Senior Leadership Project aTeam on increasing employee engagement within the company.

- Engaged by Fortune 500, high tech firm to design a 250 piece, talent life cycle program for their 35,000 Value Added Resellers. This included reviewing all externally sourced content and supplementing with original thought leadership.

- Kim has authored Mind Reading for Managers: 5 FOCUSed Conversations to Increase Employee Engagement and Productivity and co-authored (with Brian Tracy) 101 Great Ways to Enhance Your Career.

She is a frequent contributor to business and trade publications in the United States, Canada, Australia, New Zealand and India and has recently been quoted in Forbes.

With dual passports, Kim splits her time between Australia and the United States.

Talking Points

Why Employee Experience trumps Employee Engagement

Australia now has more open roles than ever recorded according to The Australian Bureau of Statistics. Competition for quality candidates is fierce, which means that your ability to retain employees is more important than ever.

Until recently the main lever that organisations used to increase employee retention was employee engagement - a strategy that has clearly failed since Australian engagement rates of recently tracked down from an already abysmally low 15% to a shocking 13%.

As a result, one of the hottest topics in business leadership and HR circles is Employee Experience - evidenced by the fact that, according to LinkedIn, the number of people with Employee Experience (EX) in their titles has increased by 66% since March 2018 in Australia alone.

But what is EX and will it actually help you keep your best people from walking out the door?

Learn and discuss:
- What employee experience is (and isn’t)
- Why EX differs from employee engagement and broader culture initiatives
- The direct link between Employee Experience and Customer Experience - leading to a better bottom line for you
- How to use EX to implement immediate no to low-cost strategies to make a tangible impact on your business today

Leading Humans / Managing Robots

Humans and robots are increasingly working side by side. In this session Kim Seeling Smith will share 3 strategies to help you:

- Learn how and when to incorporate technology (including AI) into your workflows to maximise effectiveness of both (wo)man and machine.
- Hire humans who are agile enough learn new skills and grow as their roles change due to technology
- Understand and adopt new leadership strategies that will be most effective to lead these humans.

How to Build and Retain the Future Workforce

Disruption is everywhere in our organisations. The increasing use of technology, including automation, digitisation and artificial intelligence is disrupting how we do what we do. Globalisation is disrupting the goods and services we offer - and the price at which we can offer them - to be competitive in our markets. And the changing needs of our workforce (and increasing vocalisation of those needs) is disrupting centuries old organisational structures and management/leadership paradigms.

Unfortunately, this upheaval is happening at the same time as one of the most dire skills shortages in our life-times.

Many experts now say that the combination of market disruption and the critical skills shortage may mean LIGHTS OUT for many businesses over the next decade - unless you can build and retain the workforce that can help you kick your goals today, tomorrow and beyond.

But this requires disrupting what you think you know about hiring and managing staff and thinking from a different paradigm.

Luckily, Kim Seeling Smith has developed 5 proven, cutting edge strategies to help you do this.

These include:
- Locate the best candidates in the market (NOT just the best available at the time) to ensure a consistent supply of high-quality employees
- Interview and Interest to make the right hire every time, while positioning your opportunity above your competitors’
- Generate engagement and performance from Day 1- because 22% of employee turnover occurs within the first 45 days of employment
- Create a Healthy workplace culture to foster innovation, manage through massive change and ensure rock solid employee engagement and retention
- Talk to your employees about what matters to them - which research shows is THE KEY to employee motivation and performance

You will receive several practical resources to help you put these strategies into place immediately.

Don’t let it be LIGHTs out for your organisation. Instead, LIGHT Up Your Workforce® with these 5 key strategies.

The SPOT ON Hiring System™: The most effective way to hire well the first time.

Day Workshop

We all want to hire people that are SPOT ON for our roles - especially since it can cost 50-200% of an employee’s annual salary to replace them!

Yet a recent study by Hudson found that 44% of hiring managers were not happy with their last hire! That’s because most hiring managers simply rely on ‘gut feel,’ - matching a poorly designed job description with an even more poorly written resume and using a poorly structured approach to interview.

The SPOT ON Hiring System™ (backed by over 5,000 interviews) takes an innovative, systematic and multi-faceted approach to the hiring process and is proven to dramatically increase your ability to hire the right person every time, saving you time, money - and frustration.

The foundation of this system is a SPOT ON™:
- Strengths based,
- Purpose filled,
- Organisationally aligned,
- Target rich
- Opportunity Narrative,

which is not only easy to write - it will also help you identify EXACTLY what you need in your role (something few managers do prior to starting to hire).

The system includes a fool proof interview framework (incorporating personal experience with the latest neuroscience) designed to get the maximum, reliable information from the candidate in an efficient manner. And it is rounded out by Evidence Based Interview™ Questions, situational evaluations and THE RIGHT psychometric assessments.

Using this system gives you confidence that you can rely on the information the candidate gives you and that you’ve gathered enough information to make the right decision.

The SPOT ON Hiring System™ will also accelerate the hiring process - which is key in a candidate driven market where the good ones go fast!

The 8 Currencies of Choice: 8 must haves for employee engagement, productivity and performance

A growing body of research shows that THE KEY to employee engagement and retention is free! It’s the relationship between manager and direct report:
- A 2016 HBR article reveals what great executives know and do… “…communicate in compelling ways and reach beyond superficial transactions to form mutually beneficial, trusting relationships…studying and meeting the needs of key stakeholders.”
- Gallup reports that variance in employee engagement scores can be affected by individual managers by up to 70%.
- Towers Watson says that companies with robust communication can out-perform their competitors by a factor of 1.7 (2.5 for change management programs).

Unfortunately, most managers are frustrated and over-whelmed …they don’t talk to their staff enough, about the right things in the right way - so they don’t build the foundation of trust and respect needed for great employee engagement / retention.

Kim Seeling Smith has reverse engineered over 5,000 exit interviews to develop her 8 Currencies of Choice Model. In this session she will help you understand this model and give you practical tips, tools and strategies to embed it within your organisation or team.
As a professional speaker who focuses on the world of recruiting, selecting and hiring top talent I have spent the last 20 years building a knowledge base and honing my speaking skills. Over those 20+ years I have heard hundreds of other speakers speak on the same subject. Kim was one of the very best I have ever heard. She offers great insight in to today s challenges facing recruiters, hiring managers, and applicants. More importantly she offers tools and techniques to help overcome those challenges in a most professional and entertaining way. Humetrics

Kim Seeling Smith presented '5 Cs To Revolutionize How You Attract, Engage and Retain Staff in Today’s Social Age' at a special breakfast meeting for Stevens Point Area Human Resource Association. Her presentation was energizing and full of excellent information that our members took back to work with them that day. Our members were extremely complimentary on the presentation evaluations and this is the first time in my SPAHRA Board career that all surveys were returned with a 'very satisfied' rating! I would highly recommend Kim to anyone who wants to offer a presentation filled with valuable information and send the participants off with a new found energy.

Stevens Point Human Resources Association

Kim has delivered several training courses to our management team. On each occasion the feedback received has been fantastic, with the course exceeding expectations. The course focuses participants attention on the importance of hiring the right staff and provides practical, relevant examples. Kim’s training is both informative and engaging inspiring participants to be prepared when conducting interviews and utilize the tools and techniques presented. Kim is an exceptional presenter who is impressive in her delivery and shares a wealth of knowledge within her field of expertise.


Kim recently conducted a series of exceptional out-placement workshops for our staff. These workshops were to assist them with their career planning, CV writing, job search and interview skills. Kim’s advice was methodical, clear, sensible & practical from start to finish. Kim is an engaging presenter who made the process fun (despite many people finding these topics difficult). All the feedback I have received from attendees has been positive, and my personal experience was also terrific. I thoroughly recommend Kim to any organisation and would be happy to take calls to discuss our experience.

Vivid Wireless

The quality of your employee engagement survey is excellent and equal to anything I have seen in the market. However, it is your commitment, professionalism, and passion that was far beyond my expectations and what made the experience such a positive one for all. You have established an excellent rapport with the Foodco team, so much so that they think of you as one of the staff!

Planwell Technology
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