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speaker

Noelene
Dawes

Emotional resilience in action.

Profile

Noelene's specialty is leading people through the pressures of change. She created her company Unlocking Potential in 2000 and specialises in transitioning managers into leaders by building strategic skills in decision making, influence and communication.

Noelene provides strategies for her clients that allow them to build new perspectives to address current issues and solve recurring problems. She has inspired many people to proactively change their behaviour and achieve lasting results.

Current work

Noelene is an executive coach and mentor, facilitator and speaker with a practical focus on leadership.
With many years experience in senior management positions in the corporate world in Australia and Asia, Noelene has assisted hundreds of people make a mindset shift towards action and success. She has a world of experience in effective communication and training. Her particular area of expertise is her ability to motivate and mentor, to inspire leaders to identify their desired outcomes and actually implement what they learn. Her success in this area has resulted in a direct positive affect on the bottom line through the success of individuals and teams.

Previous experience

Roles: During a sixteen-year corporate career with GIO Australia, Noelene's roles included:
- National Sales Manager Personal Insurance, 1995-2000;
- Jakarta based Indonesian Manager GIO-Reinsurance, 1991-1995;
- Divisional Sales Manager GIO Life, 1987-1991; and
- GIO Life Sales Person, 1984-1987.

Personal Insurance: As National Sales Manager of Personal Insurance, she was responsible for building a telephone and frontline sales force by developing the skills and attitudes of several hundred sales and service people, helping them make the shift from public service thinking and behaviour to a proactive and accountable sales and service culture. This resulted in an annual increase in profitable sales of more than 25% per annum over four years, a sales staff attrition rate of less than 10%, and training initiatives that boosted customer retention through proactive customer contact and service.

Qualifications: Noelene's qualifications include Certified NLP Executive Coach, Certified NLP Practitioner, Certified NLP Master Practitioner, Certified Master Facilitator, and Certificate IV qualification in Workplace Training and Assessment. She is Certified by Philippa Bond, Master Trainer of NLP, Inform Training and Research Pty Ltd, is a member of the NSAA (National Speakers Association of Australia) and is a Past National President, Fellow and Life Member of Business Swap.

Expertise
Talking Points

Customer Service

Selling Skills

Time Management

Topics

Business

  • Sales
  • Customer Service
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