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speaker

Paul
McCarthy

Author, Rapid Business Growth Specialist and Conference Speaker

The fastest way to gain attention is to turn the lenses around and focus it on who you serve
Profile

For over 15 years, best-selling author and award-winning speaker Paul McCarthy has been helping conference organisers ignite the passion of their audience through his interactive and highly engaging presentations.

Every one of Paul’s keynotes offer the audience the chance to actively participate in the process and be involved in a high energy, entertaining learning experience.

By combining his vast business experience and background as a rock musician with a wonderful blend of humour and masterful storytelling, Paul is able to ensure people don’t simply leave your event informed, they leave inspired, motivated and ready to take action.

Whether your goal is to fire up your sales performance, encourage more teamwork, inspire your people to be open to change, or set some new stretch targets that you want to encourage your team to hit, Paul can craft a presentation that will give them the practical steps & self-belief they need to achieve it.

Paul’s presentations are routinely voted as the highlight of the event and he regularly receives outstanding feedback.

Expertise
Talking Points

Fail Faster - How to turn excuses into results

Do you want your people to stop talking and start doing?
Whether your people are stuck in a perfection trap, lacking motivation, or simply procrastinating about what needs to be done, this is for you. In this presentation Paul McCarthy spells out a proven formula for eliminating resistance to change and motivating people to take immediate action.
The FAIL FASTER principle is a sure-fire way to help your people remove the roadblocks to progress and arm them with the tools, desire, and action plan they need to succeed.
Key Take Away’s
? How to shift from excuse making to result generating.
? How to use mistakes to generate energy instead of drain enthusiasm
? How to create an effective action plan

You First - How to build a customer centred, team, culture, and business

In this thought-provoking, fun, and fast paced presentation, Paul McCarthy takes a fresh look at what it means to deliver genuine customer satisfaction. He explores why every business needs to build a customer-first mindset, strategy, and approach.
There are many examples of companies where an employee delivered great customer service. Today consumers are not looking isolated moments of service. They want brands that deliver a consistently positive customer experience at every stage of the process.
For companies to meet the demands of the marketplace requires a shift in the way every employee sees and delivers service.
Key take away’s:
? How to lay the foundation for a customer first culture.
? How to ensure your staff consistently deliver on your service promise.
? How to remove friction points and delight your customers.
? How to become the company everyone wants to work for and buy from.
Feedback
You are a fantastic role model with proven methods for all people at all levels. For people who have dreams, you give them tools and inspire them to reach them; and for those without dreams, you help them make them. When people left your session, they do so with inspiration pumping through their veins. State Revenue Office

Paul McCarthy is one of the best speakers I have ever heard. Lots of speakers are motivational but it is rare for a speaker to give you the how and the why. Our team is motivated, but best of all they are putting it into action.

Enjo

Paul’s presentation set the tone for an excellent conference. His ability to entertain as well as educate in the same package was extremely well received and our managers spoke of his wonderful engaging delivery technique. Our managers left the conference committed to put in to action Paul's recommendation to "stop trying, just do it" Thank you Paul.

Salvos Stores
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