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Transforming business culture and customer service.


Peter Merrett is an internationally recognised speaker, business genie and multi-award winner in the art of transforming business culture and customer service.

As the founder of The House of Wonderful, he enables organisations to shift from ordinary to extraordinary by unlocking the secret to prosperity: Passion, Positivity and Purpose.

Specialising in the 'craftsmanship of care', he has steered organisations around the world to business transformation and stand-out customer service through investment in the emotional success of their people.

Regarded as a top speaker in his field, Peter also offers his legendary 'FunShops' (workshops), masterclasses and retreats. His presentations never fail to delight with their wonder-filled, playful and thought-provoking approach.

In fact, the 'Peter Pan of Business Wonder’ believes it's the 'craftsmanship of care', or the personal touch, that's currently lacking from the real essence of customer service.

Current work

Peter is a Director and Board Member of Professional Speakers Australia and a Fellow of BOMA International.

Previous experience

Hotels: Peter groomed his skills managing some of the finest luxury country house hotels in the UK. Before moving to Australia in 2010, he pioneered the 'office-hotel' concept at the iconic Tower 42 in London, which became the first European TOBY Award Winner with BOMA International.

Awards: More recently, he led JLL Australia's customer experience team across the Property and Asset Management division to win some of the most prestigious customer service awards from around the world, including the International Business Excellence Award in 2015.

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