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Rachel
Botsman

Author & Trust Fellow, Oxford University

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Profile

Rachel Botsman is a leading expert and author on trust in the modern world. As the first Trust Fellow at Oxford University’s Saïd Business School, she aims to challenge and change the way people think about trust and related topics such as power, influence, truth and beliefs. She is the author of two critically acclaimed books, What’s Mine is Yours and Who Can You Trust? Her TED talks have been viewed more than 4 million times.

Current Work:

Rachel has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices in the UK on LinkedIn and honoured as a Young Global Leader by the World Economic Forum. She is a regular contributor to numerous publications including the New York Times, Guardian and Wired and hosts the podcast series Trust Issues.

Rachel has been selected as one of the top 20 speakers in the world by Monocle. She has spoken to thousands of people at companies, governments and public events as diverse as Xero, Google, Accenture, Goldman Sachs, Salesforce, The Drucker Forum, Clinton Global Initiative, World Economic Forum and many others. Rachel has spoken three times at the prestigious TED conference and is consistently ranked in the top 1% of all speakers at events she attends.

Expertise
Talking Points

“What do I say?”: How leaders earn trust in a crisis

In times of high uncertainty, a distinctive style of leadership and communication is needed to earn trust. But how do you find the right words and behaviours when nobody knows what will happen next?

Author and Oxford University Trust Fellow Rachel Botsman will provide insights and best practices that will help you rethink what ‘communicating for trust’ looks like. You’ll walk away from this session reflecting on your own leadership style and with more confidence to help lead others through uncertainty and change - even when you don’t have all the answers.
Participants will walk away with:
- Best communication practices for earning trust - clarity, competence, compassion and consistency.
- A clear understanding of how trust and vulnerability go hand-in-hand.
- Practical insights on ‘good’ and ‘bad’ transparency.

The Currency of Trust

The actions organisations take during a crisis can make or break long-term relationships with employees and customers. People turn to things they know, brands that connect with their needs and show true compassion and care. Understanding how trust really works and the role it plays in relationships and decision-making is critical right now.

From over a decade of research and working with Fortune 500 companies, Rachel will inspire you to rethink what trust is, blowing-up misconceptions along the way. Through engaging storytelling and clear insights, she’ll help you reflect on what needs to change in your organisation to create more trustworthy teams and cultures.

Participants will walk away with:
- Actionable insights to understand the trust state of your customers and employees.
- A new lens to understand the relationship between risk and trust.
- A clear understanding of the behaviours and cultures that lead to trust, helping you to be a better leader and team player.
Media
Feedback
Rachel Botsman was a brilliant speaker at the 2010 Clinton Global Initiative Annual Meeting. She captured imaginations when speaking about how collaborative technologies are reshaping our relationships and reinventing the world around us in life-changing ways. Rachel is on the vanguard of an extraordinary movement and is sweeping us up with her as she creates new paths into the future. Clinton Global Initiative

I would like to take this opportunity to sincerely thank Rachel, on behalf of the Better Boards team, for presenting at the 2014 Australasian Better Boards Conference. Her time, effort and input into the conference assisted in making the weekend a highly successful and informative event. We had approximately 400 people attend the conference over the three days and everyone we spoke to said they had taken away an abundance of ideas which they were excited to implement into their respective organisations. Very inspirational and thought-provoking presentation.

Australasian Better Boards Conference

Rachel was a fantastic addition to our annual APAC G-Force Conference. She brought our audience a fresh, new and provocative perspective on the sharing economy - with timely updates on how this was shaping global macro economic trends and consumer behaviour. Our delegates were a buzz after her presentation, and we couldn't stock enough of her books to give away as a gift to key customers. Without hesitation we would welcome Rachel back to G-Force!

Genesys

Rachel is a genuine world class speaker who knows how to stir thinking and encourage an audience to open their minds. Months on, I am still receiving emails about her talk. Her polished but warm style coupled with her relevant and clever stories leave an audience with a genuine sense of wonder and awe but most importantly it leaves them curious and hungry for more! I would not hesitate in booking Rachel for any event that calls for a world class thought leader - especially if you are after someone to disrupt and stir thinking.

Creative Director, Commonwealth Bank

From the moment we spoke about what I was trying to achieve with the conference to the feedback received it was evident that Rachel is a genuine world class speaker who knows how to stir thinking and encourage an audience to open their minds. Her polished but warm style coupled with her relevant and clever stories leave an audience with a genuine sense of wonder and awe but most importantly it leaves them curious and hungry for more!

Commonwealth Bank
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