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Author & Trust Fellow, Oxford University

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Rachel Botsman is a world-renowned trust expert, visual thinker, and dynamic storyteller. Her work aims to inspire people to think differently, talk meaningfully and act purposefully. Her TED talks have been viewed more than 5 million times.

Current Work:
As a Trust Fellow at Oxford University’s Saïd Business School, Rachel has written and designed two world-first courses on the sharing economy and trust in the digital age. She has taught over 1,500 MBA students and executives over the past five years; empowering the next generation of leaders to make informed decisions about trust in a rapidly changing world.

She is the author of two critically acclaimed books, What’s Mine is Yours and Who Can You Trust? that have been translated into 14 languages. Her first book, What’s Mine is Yours, predicted the rise of the share economy, and was hailed by TIME magazine as one of the “10 Ideas that Will Change the World.”

Who Can You Trust, her second book, is an exploration of how technology is revolutionising human trust. It has been praised Adam Grant, Marc Benioff, Sherry Turkle, Andy Haldane and Don Tapscott and was shortlisted for the Business Book Awards.

Her thought leadership regularly appears in the New York Times, the Guardian, Wired, Financial Times, and others. She is also the host of the podcast series Trust Issues, which explores the nature of trust alongside expert guests.

Her innovative ideas have earned her global acclaim; she has been recognized as one of the world’s 30 most influential management thinkers by Thinkers50, one of the Top 10 most influential voices on LinkedIn, and a Young Global Leader by the World Economic Forum.

Talking Points

The Power Of Trusting Cultures

How trusting is your workplace?

Trust is both the foundation and the result of a strong culture. It isn’t the result of happy hours and foosball tables. A truly trusting and inclusive culture provides people with a sense of belonging and a feeling of
safety. It often involves a shift in focus from the capabilities of an organization to its character.

Rachel Botsman has spent the past decade studying the key traits for creating a trustworthy culture, including humility, reliability, vulnerability, and integrity. She also highlights key leadership styles for earning trust, including setting clear expectations and the symbiotic relationship between strength and compassion.

Key takeaways:
- Think: A new way to think about how your organization harnesses the power of trust to cultivate a positive, inclusive, and productive culture.
- Talk: A new language that will enable confident conversations about trust in the workplace with employees at all levels.
- Act: Actionable ideas that will help you repair trust and deal with trust issues in your organization.

The Currency Of Trust

How much does your organization value trust?

To survive and thrive, companies and society need trust. It is the currency that enables us to navigate
uncertainty, make confident choices, take risks, and leap into the unknown.

In this talk, Rachel challenges audiences to rethink their understanding of trust. Many of her observations about how trust really works run counter to the typical business narrative. For example, she punctures the idea that transparency is the key to more trust. In an engaging format, Rachel helps audiences to get a unique perspective on the role trust plays in our lives, and how we become more trustworthy.

Key takeaways:
- Think: Dynamic new insights about trust, setting you up to be a better leader, team player, partner, and parent.
- Talk: New concepts around trust, enabling you to have more meaningful and honest conversations.
- Act: Concrete strategies that will help you earn trust both inside and outside your organization.

How Trust Drives Innovation

How do you get customers to trust a new product or idea?

A “trust leap” occurs when we take a risk, or do something new or in a fundamentally different way. It is an integral part of the innovation process, from idea to adoption.

But how can we be persuaded over the chasm of fear to take a risk on something new? In this dynamic session, Rachel reveals the fascinating relationship between trust and innovation - giving audiences the courage to take more risks. She also shares practices for building external trust around new products and ideas.

Key takeaways:
- Think: A clear understanding of how trust leaps enable innovation.
- Talk: Fresh conversations around trust that will help drive innovative thinking.
- Act: Effective approaches that will help you address the trust states of your customers and employees.

Rachel Botsman is a leading global Speaker. Rachel Botsman is a popular Keynote and Conference Speaker and is available to speak at conferences, events, webinars and virtual presentations.

Rachel Botsman is also available for Q&A or In Conversation events and as a panellist. Rachel Botsman and is a popular Speaker and global thought leader on trust, the sharing economy, leadership and brand trust.

Enquire online to engage Rachel Botsman for your next event.

Rachel Botsman was a brilliant speaker at the 2010 Clinton Global Initiative Annual Meeting. She captured imaginations when speaking about how collaborative technologies are reshaping our relationships and reinventing the world around us in life-changing ways. Rachel is on the vanguard of an extraordinary movement and is sweeping us up with her as she creates new paths into the future. Clinton Global Initiative

I would like to take this opportunity to sincerely thank Rachel, on behalf of the Better Boards team, for presenting at the 2014 Australasian Better Boards Conference. Her time, effort and input into the conference assisted in making the weekend a highly successful and informative event. We had approximately 400 people attend the conference over the three days and everyone we spoke to said they had taken away an abundance of ideas which they were excited to implement into their respective organisations. Very inspirational and thought-provoking presentation.

Australasian Better Boards Conference

Rachel was a fantastic addition to our annual APAC G-Force Conference. She brought our audience a fresh, new and provocative perspective on the sharing economy - with timely updates on how this was shaping global macro economic trends and consumer behaviour. Our delegates were a buzz after her presentation, and we couldn't stock enough of her books to give away as a gift to key customers. Without hesitation we would welcome Rachel back to G-Force!


Rachel is a genuine world class speaker who knows how to stir thinking and encourage an audience to open their minds. Months on, I am still receiving emails about her talk. Her polished but warm style coupled with her relevant and clever stories leave an audience with a genuine sense of wonder and awe but most importantly it leaves them curious and hungry for more! I would not hesitate in booking Rachel for any event that calls for a world class thought leader - especially if you are after someone to disrupt and stir thinking.

Creative Director, Commonwealth Bank

From the moment we spoke about what I was trying to achieve with the conference to the feedback received it was evident that Rachel is a genuine world class speaker who knows how to stir thinking and encourage an audience to open their minds. Her polished but warm style coupled with her relevant and clever stories leave an audience with a genuine sense of wonder and awe but most importantly it leaves them curious and hungry for more!

Commonwealth Bank

Rachel’s talk both provoked and inspired, setting off an active conversation that continues to this day and worldwide within the company.


What a session! We got some really positive feedback about the content but also about the virtual rapport that you managed to create.


Rachel’s insightful session was engaging and authentic. She really made a personalized connection. The informal, open-ended format and seamless online experience allowed our audience to ask questions and engage in a lively conversation with her.


Not one single day has gone by since the event without external & internal commendations on her engagement with our audience. Her message really connected and impacted the entire audience.


She kept our 2000 delegates on the edge of their seats for over an hour, not only with the quality of her content but also with her humour and engaging style.

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