Video
Talking Points
BOLD: How to be brave in business and win
As we emerge from the recession it is becoming evident that those brands that have stayed true to their purpose and focused on differentiation are those that are gaining and sustaining market share. Find out the secrets of their success. In this high-energy, engaging multimedia presentation Shaun will take you deep into the minds and thinking of the executives within these companies. The difficult decisions they made in their relentless strive to differentiate, how they made these decisions, how they overcame the challenges and engaged their people in the process. We will identify the key insights underlying these organisations' successes - principles that you can take away and apply to your business. You will be inspired to develop new ideas to exceed your customer expectations, and the knowledge to translate these ideas into practical actions that will accelerate your organisation's growth.BOLD: How to be brave in business and win
In designing a keynote presentation to meet the specific needs of your event, Shaun draws upon those stories and examples from our research that are most likely to resonate with your audience and aligns with the themes of your conference.
Managing Your Customer Experience: Turning your customers into advocates
Customer service is in crisis - not because it's bad, but because it's undifferentiated.How do you create customer experiences that define your brand? How do you create a level of customer satisfaction that is so strong that customers become your best advocates? How do you avoid becoming one of the 55% of companies that drive customers away through their CRM systems?
Managing Your Customer Experience: Turning your customers into advocates
Uncommon Practice: Differentiating your brand
What are the 'uncommon practices' demonstrated by great brands? What is it that they do differently from less successful organisations? Learn the secrets of Virgin, easyJet, Carphone Warehouse, Harley-Davidson, The Banyan Tree, Amazon.com and many others.
Uncommon Practice: Differentiating your brand
See, Feel, Think, Do: The power of instinct in business
How do entrepreneurs and leaders of highly successful companies use the power of instinct to develop new opportunities and avoid downturns? This presentation explores the methods used by Tim Waterstone, Richard Branson, Jeff Bezos, Gordon Ramsay, Steve Jobs, Charles Dunstone and many others.
See, Feel, Think, Do: The power of instinct in business
Living The Brand: The move towards holistic marketing
Many people talk about 'living the brand'; few know how to do it. How do you turn brand promises and values into brand behaviours? What are the ten most common ways to screw up your brand - and how do you avoid them? How do marketing, operations and HR need to work together to truly deliver the brand?
Living The Brand: The move towards holistic marketing
Aligning Your Organisation: Harnessing the power of your people
Implementing strategy is much harder than creating it. Many organisations merge with others or consolidate their brands; some are successful in achieving cost-efficiencies but very few are successful in aligning their people or creating true shareholder value. What are the key ingredients in doing so? How do you energise the people in your organisation to realise the potential value in your company?
Aligning Your Organisation: Harnessing the power of your people
Topics
Business
- Customer Service
We arranged for Shaun to present to the top 500 of one of our major clients in Poland on customer excellence. He was absolutely fantastic. He was able to engage the audience and explain the ... keep reading PwC Consulting Central EuropeView more