At the age of 24, Tony Hsieh sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO, where he helped Zappos grow from almost no sales to over $1 billion in gross merchandise sales annually, while simultaneously making Fortune magazine's annual 'Best Companies to Work For' list. Zappos was acquired by Amazon in a deal valued at $1.2 billion on the day of closing.
Tony's first book, Delivering Happiness, debuted at #1 on the New York Times Bestseller list and has remained on the list every week. He currently lives in Las Vegas and sort of has a cat.
Tony Hsieh will discuss the different ingredients used by Zappos.com to build a long-lasting enduring brand, including the importance of customer service and company culture. Tony will talk about how focusing on delivering happiness to customers and employees has enabled the company to expand beyond selling shoes to clothing, bags, and other product categories.